• Directly manage company's first User Research and UX Design team, serving as a mentor, coach, facilitator, and educator
• Managed design and research planning across multiple products and initiatives 
• Established a user experience vision and strategy key to shaping the product roadmap
• Built and nurtured partnerships with product management, engineering, legal, customer experience, and marketing that improved cross-functional collaboration, efficiency, autonomy, and trust
• Operationalize design and research for future scale, including the development of a research repository and design system
• Set the cultural standard for UX team set by core values and design principles 
• Designed and evangelized an outcome-focused UX process followed by product development 

• Led the user experience research and design for CleanChoice Energy and its digital products while operating as a mentor to other team members
• Introduced UX and cross-functional workshops into company culture, shifting the way our teams collaborated together
• Planned and executed major generative user research study that uncovered deep insights and redefined our digital strategy
• Translated user research findings and analytics into high-level business strategy and designs, while identifying new strategic product and experience opportunities
• Partnered with product management, stakeholders, engineering, and senior leadership to understand business needs

• Redesigned company website, leading to 33% year over year digital enrollments and boosted mobile conversion rates by 21%
• Presented research and designs to key partners to build buy-in while advocating for the role of user experience
• Created design and research artifacts in support of designing various portals, enrollment flows, and website, including research reports, journey mapping, story mapping, personas, wireframes, and prototypes

• Wireframe, design, prototype, user-testing, and front-end development of entire triptribe.com product
• Conduct user testing/usability sessions and incorporate feedback into product
• Once a manual process, conceptualized from start-to-finish a brand new "Trip Builder" feature, allowing users to instantly build their own yoga or fitness retreat
• Assist with product management as needed

• Designed and built websites for various government, non-profit organizations, and small businesses.
• Role included working directly with clients to create websites, including full design and front-end development responsibilities.

• Lead UX designer for CoStar Analytic’s data visualization, charting and interaction design
• Responsible for UX, wireframing, and visual redesign of CoStar’s web application suite
• Design UX features on CoStar’s iPad application
• Work closely with Project Managers and developers to bring features to implementation
• Maintain a visual style guide and UI pattern library

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• Lead a website redesign project for the U.S Army. Responsibilities included coordinating and developing a project plan with subcontractors and stakeholders, lead content strategy, create wireframes, visual design, and supporting front-end development and QA efforts.